ABUS
ABUS Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating based on 1 customer review with 100% unfavorable distribution; consumers are mostly dissatisfied. Recent recommendation: "Write combo down somewhere. Don't expect help from ABUS". Review authors value Billing Practices and Reliability; price level reported as medium.
Key Takeaways for Future Customers
- Check ABUS reviews before purchase and note combinations carefully to avoid relying on company support.
- Expect limited assistance from ABUS customer service on lost-combination issues.
Negative Feedback / Risk Areas
- Customers report poor customer service and refusals to reset locks even when offered payment, a common ABUS customer complaints theme.
- Concerns about billing and lack of refund or repair options for lost combinations were raised.
Positive Feedback
Price level is described as medium and product reliability is a valued attribute despite service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating based on 1 customer review with 100% unfavorable distribution; consumers are mostly dissatisfied. Recent recommendation: "Write combo down somewhere. Don't expect help from ABUS". Review authors value Billing Practices and Reliability; price level reported as medium.
Key Takeaways for Future Customers
- Check ABUS reviews before purchase and note combinations carefully to avoid relying on company support.
- Expect limited assistance from ABUS customer service on lost-combination issues.
Negative Feedback / Risk Areas
- Customers report poor customer service and refusals to reset locks even when offered payment, a common ABUS customer complaints theme.
- Concerns about billing and lack of refund or repair options for lost combinations were raised.
Positive Feedback
Price level is described as medium and product reliability is a valued attribute despite service issues.
Turn one complaint into a collective action
Croydon, Croydon
0778476****
Hi, everything okay? I lost the key to my padlock, could you help me please?I wanted to buy another .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service
- - Bought a Bordo lock years ago; set the combo but didn't write it down.
- - Now can't remember the combo, and ABUS refused to reset it for a fee.
Purchased a combination Bordo lock several years ago. Set combination but didn't write it down.
Didn't use bike or lock all that time. Now I can't remember combo so asked ABUS about me shipping it back to them for a reset on my dime.
They refused. What a waste of money.
User's recommendation: Write combo down somewhere. Don't expect help from ABUS
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